YouTube Not Working on LG Smart TV: Causes & Fixes

Most modern LG TV gets YouTube, a freemium streaming application owned by Google, as the pre-installed app. The users have reported YouTube not working on their LG Smart TV. It may be due to a poor internet connection or server down problem. Most of the time, the problem can be fixed by the users themself with common troubleshooting methods. Resolving the issue becomes easy when you can find the issue is with the YouTube app on LG TV or within the device. Once you have found the reason, you can try the troubleshooting methods accordingly.

How to Fix YouTube Not Working on LG Smart TV

If the YouTube app fails to work on your LG TV properly, it may be for the following reasons listed below.

• YouTube fails to load the content
• YouTube not responding
• YouTube closes automatically
• Corrupted cache

YouTube Fails to Load the Content

If the YouTube app on LG TV starts to buffer or fails to load the content, it may be due to a poor internet connection or server down problem. It is a resolvable issue and can be fixed.

Reason:

• Unstable internet connection
• Server down

Solution:

The internet connection is resolvable, and that can be fixed by the LG TV user itself. But you cannot fix the server down issue as it can be fixed only by the technical team of YouTube.

1. Power Cycle the Internet Router

(1) Remove the power cable of the WiFi router from the power socket and wait for 3-5 minutes.

(2) Now, reinsert the power cable and turn on the switch. Also, turn on the WiFi router.

(3) Connect your LG TV to the WiFi connection and run the speed test.

(4) The problem might have been solved now.

2. Power Cycle your LG Smart TV

(1) Eject the power cable of the TV from the power outlet.

(2) Wait for a few minutes.

(3) Now, reinsert the power cable of the TV on the power outlet.

(4) Turn on the switch and TV.

(5) Now, connect your TV to the WiFi. The problem of YouTube not working on your LG TV might have been resolved now.

3. Check the Server of YouTube

The server issues are unfixable by the user. If you have found that the problem is with the server, then you need to wait for the official announcement announced by YouTube. You can get the official announcement from the social media page of YouTube. Although the server issue is an unfixable problem, you can check the status of the YouTube server from a third-party website like Downdector.

4. Change the DNS on your TV

(1) Navigate to the Settings of the LG TV.

(2) Choose Network from the left pane and select the WiFi network you have connected.

(3) Click the Edit option and uncheck the Set Automatically feature.

(4) Go to the DNS server field and edit it as 8.8.8.8.

(5) Click the Connect button to modify your DNS settings.

5. Turn Off the IPv6 on your LG TV

(1) Press the Settings button on your LG remote.

(2) Choose All Settings and select the Network from the left panel.

(3) Select the WiFi connection and tap Advanced WiFi settings.

(4) Toggle the button near IPv6 to turn off the feature.

YouTube App Not Responding

The YouTube app may not respond for many reasons, like temporary bugs, restrictions, and many more.

Reason:

• An old version of the app
• Geo-restriction
• Temporary bugs and glitches

Solution:

You can fix the app not responding problem by following the methods mentioned below.

1. Change the Location

YouTube is banned in certain countries like China (excluding Hong Kong and Macau), Eritrea, Iran, North Korea, and Turkmenistan. If you are living in these countries, you cannot stream YouTube officially. But you can fix YouTube not working on LG Smart TV issue by changing your current location on the TV.

1. Turn on and connect LG TV to the internet connection.

2. Launch the YouTube app on your TV.

3. Select your Profile icon on the top right corner of the page.

5. Select the Location option from the drop-down menu.

4. Change your location to any of the countries where YouTube is legal.

2. Restart the YouTube App

Restarting YouTube is a simple task. The process clears the minor bugs on your LG TV. You can do this by just closing the application and turning off the LG TV. Turn on your TV after a few minutes and launch the YouTube app. This can resolve the problem of YouTue not working on your LG TV.

3. Update the YouTube App

The bugs and glitches can be rectified only by updating the apps. You can also enjoy the new features of the app only by updating it. You can update the apps on LG TV directly from the LG Content Store. Follow the steps mentioned below to update the app on LG TV and check if that has fixed YouTube not working on LG Smart TV issue.

1. Press the Home Button on your LG TV remote.

2. Launch the LG Content Store application.

3. Go to the Apps section and select My Apps.

4. Click the Search icon and enter YouTube using the virtual keyboard.

5. Select the YouTube app from the search result and hit the Update button below the app logo to update the YouTube app on your TV.

YouTube App Closes Automatically on the LG TV

The YouTube app closes automatically without your permission when you are launching it, then the app or TV faces temporary bugs or crashes. You can eliminate the bugs by following the methods mentioned below.

Reason:

• Temporary bugs
• Outdated version of the TV firmware

Solution:

You can fix the temporary crash by updating the TV and reinstalling the app.

1. How to Update LG TV

The current models of LG TVs are running on the version of webOS 6.0. If your TV is running below the version of webOS 6.0 and it is available for update, you can update the firmware of the LG TV to fix the problem. Updating the firmware of the TV helps you to fix many technical problems on the TV.

1. Press the Settings button on your LG Magi remote.

2. Click on All Settings from the screen.

3. Select the General option from the left panel.

4. Now, choose About This TV.

5. Click the option Check for updates. If your TV is available for the update, you will receive a popup as Update Available.

6. Tap the Install button to update your LG TV.

7. You can also turn on the Auto Update option to download the firmware automatically.

8. Your TV will reboot automatically after installing the latest firmware.

2. Reinstall YouTube

Updating the app can fix only the temporary bugs in the app. It will not fix the temporary crashes. To fix the temporary crashes, you may need to uninstall the app on LG TV and reinstall it.

1. Press the Home Button on your LG TV remote.

2. Move towards the right until you reach the Edit Mode option.

3. Once you have reached the Edit Mode option, press the OK button to open it.

4. Select the YouTube app from the list of installed apps.

5. Once you have selected the YouTube app, click the Up Arrow button on your remote and tap the X mark.

6. Now, press the OK button to remove the app from your LG TV.

7. Click on Yes from the popup menu to uninstall the app.

Reinstall the YouTube App on your TV

1. Navigate to the Home screen of your LG TV.

2. Scroll and open the LG Content Store application.

3. Click the Search icon at the top right and search for the YouTube app.

4. Highlight the YouTube app from the list of apps and click the Install button to get the app on your LG TV.

5. Now, launch the app and sign in with your credentials.

6. Finally, start streaming the YouTube app on your LG TV.

3. Enable the User Agreement

(1) Go to the Settings of your LG TV.

(2) Select the General and click the User Agreement option.

(3) Check the boxes on the User Agreement and click Agree button to enable it.

Corrupted Cache

Cache data are temporary files that cannot be removed from the device completely. But you can clear the cache on your LG TV when you feel it is performing low.

Reason:

• Overuse of the app

Solution:

You can clear the cache data on your LG TV from the application manager, restart the TV, and perform the factory reset.

1. Clear Cache on LG TV

1. Go to the Settings of your LG TV and open the Application Manager.

2. Locate and select the YouTube app from the list of apps.

3. Click the Storage option on the YouTube app.

6. Finally, tap the Clear Cache button to eliminate all the cache files on the app.

2. Restart LG TV

Restarting your LG TV is the same as restarting the YouTube app. While restarting, all the minor bugs and glitches will be cleared from your TV. You can restart your LG TV with the remote and without the remote.

Restart LG TV with Remote

(1) Close all the apps and long-press the Power button.

(2) Now, your LG TV will power off instantly.

(3) Let your TV rest for some time. After that, press the Power button to power On your TV.

Restart LG TV without the Remote

(1) Unplug the Power cable from the power source.

(2) Allow your TV to rest for a minute.

(3) After that, plug the power cable back into the power source and turn on your TV.

(4) When your TV restarts, open the YouTube app and check whether it is working properly. If not, jump to the next step.

3. Factory Reset LG TV

Factory resetting will delete all your account settings and installed applications on your LG smart TV. Once you confirm this process, you cannot undo this. After resetting, you have to set up your LG TV from the initial stage. Follow the steps mentioned below to reset an LG Smart TV.

1. Press the Settings button on your Magic remote.

2. Scroll down and select the All Settings option.

3. Choose General from the left panel.

4. Tap on Reset to Initial Settings and click the OK button.

5. Click OK on the warning menu to reset your LG TV to the factory settings.

Contact Support

If you find any options to fix the problem of YouTube not working, you can contact the official support center of LG TV to place your query. You can get professional support directly from the team. Instead, you can also contact the toll-free number 1800 315 9999.

Frequently Asked Questions