How to Fix Paramount Plus not working on LG TV

Paramount Plus Not Working on LG Smart TV | Reasons and Fixes

Though Paramount Plus is a popular service, many users reported that the app is not working on an LG Smart TV at times. Instead of worrying about the issue, you can easily figure out the cause by doing the self-diagnosing methods. In this article, you will learn the troubleshooting methods to make the Paramount Plus app run on an LG Smart TV without any problems.

Reason for Paramount Plus Not Working on LG TV

Below are the reasons why Paramount+ stopped working on your LG Smart TV.

  • If the internet speed on LG TV is not requirable
  • LG TV isn’t compatible with the app and is outdated
  • If the Paramount Plus server goes down
  • If the location settings on your LG TV are incorrect
  • The app data and cache get corrupted
  • If the Paramount+ subscription has expired

How to Fix Paramount Plus Not Working on LG Smart TV

To fix Paramount Plus not working on your LG Smart TV, try these primary solutions before trying the advanced fixes. In most cases, you can solve the issue with these primary fixes.

Check LG Smart TV Compatibility

If your LG Smart TV is released after 2018 or has a webOS 4.0 or higher, the Paramount Plus app will be compatible with your TV. If the above requirements don’t meet, you can’t find Paramount Plus in the LG Content Store. The only possible solution to this problem is updating your LG Smart TV software.

1: Switch on your LG smart TV and press the Home button.

2: Click on the Settings option on the home screen.

3: Then, choose the All Settings menu.

Click on All settings

4: Under All Settings, click on the General tab.

5: Select the About this TV option.

6: Click the Check for updates option and update your TV firmware.

Update your TV and fix Paramount Plus not working on LG TV

7: After updating the TV, try opening the app and check whether the fix has worked. If not, then try the next fix.

Check for Paramount Plus Server Status

The next reason for Paramount Plus not working on your LG Smart TV is the server issues. If you have any server issues, you will get a screen with error codes. Some of the error codes in the Paramount Plus app are 3004 and 3200. Sometimes, restarting the LG Smart TV will fix the issue. In some cases, you have to wait until the server is fixed.

You can see the server status on third-party sites Downdetector [https://downdetector.com/status/paramountplus/] to get an idea of issues faced by users.

Checking Paramount Plus server status

Common Fix for Solving Paramount Plus on LG Smart TV

If your Paramount Plus app is still not working on your LG TV, there might be a different problem with the app or your TV. To fix this, try following some common troubleshooting steps.

Power Cycle LG Smart TV

The simple and effective fix to solve every TV and app-related problem, such as crashes is by power cycling the old LG TV.

1: Turn off your TV and plug out the power cable of your TV from the power socket.

Power Cycle LG TV

2: Let the TV be idle for 3 to 5 minutes.

3: Now, plug in the cables and turn on your TV.

4: Open the Paramount+ app to see if the fix has worked or not.

5: If not, move to the next fix.

Check Internet Connection

The next step is to check the internet connection of your TV. If your internet is slow and does not meet the Paramount Plus recommendations, the content will be buffering on the TV. The minimum bandwidth for the Paramount Plus app is 4 Mbps. To stream Live TV, you need 8 Mbps. Make sure that your TV is receiving a high-speed internet connection.

Reset WiFi Router

If you find that the problem is with the router’s poor performance, then you can power cycle and reset your router to fix the issue.

1: Turn off the router using a power button or plug out the power cable.

Reboot WiFi router

2: Now, let the router rest for 3-5 minutes.

3: Connect the WiFi router back again and wait for another 5 minutes.

4: Now, connect the LG Smart TV to WiFi.

5: Open the Paramount Plus app and start streaming on your LG TV.

If the issue is not fixed, go to the next solution.

Check Paramount+ Subscription

If your Paramount Plus app subscription expires, you might not be able to access the application. Therefore, it is better to check whether the subscription has expired before proceeding with further troubleshooting steps.

1: Open the browser on your LG TV and visit the official website of Paramount+.

2: Sign in to your account by entering the credentials.

3: Click the Username (top right) and select Account.

4: Now, you can check the subscription expiration date in the Account section.

5: If it is expired, you must reactivate the subscription.

Restart LG TV Browser

If you access Paramount Plus on the browser then can be also a possible source for the app not working properly. When your LG TV browser is functioning well, try clearing the browser cache and data. In addition, we suggest you restart the browser to fix temporary glitches.

Reinstall the Paramount Plus app

Sometimes the app on your Smart TV can get corrupted due to cache files. Moreover, you can experience the Paramount+ app freezing on LG TV under these situations.

Therefore deleting the app on LG TV can help get rid of those corrupted files. Once uninstalled, you can reinstall it again from the Content Store.

1: Press the Home button on your TV remote and visit the home screen of your TV.

2: On the home screen, navigate to the Paramount Plus app and highlight it.

3: Then select and hold the app icon.

4: On the top of the app icon, click the Trash button to delete the app from the TV.

5: After deleting the app, select the LG Content Store and search for the Paramount Plus app.

6: Now, install the Paramount Plus app on your LG TV.

7: Open the app and check whether the app is working or not.

8: If not, try the next fix.

Accept LG User Agreement

When downloading apps on your LG TV, you need to accept the LG TV user agreement. If any agreement is unchecked, your app’s performance might be hindered.

1: On the home screen, click on the Settings menu.

2: Click on the All settings option and select the General tab.

3: On the list of options, select the About this TV option.

4: Select the User Agreements option.

5: Select all the checkboxes and click Agree to save the changes.

Agree to all User agreement and fix Paramount plus not working on LG TV

6: After this, the Paramount Plus app will work without any issues.

7: If not, jump to the next solution.

Change Location on LG TV

Since Paramount Plus has a strict geo-restriction policy, you can’t access the service outside certain countries. If your TV location settings have been changed, the app might not work. Changing the TV location back to its default might solve your issue.

1: Select the Settings option from the Home screen of the TV.

2: Now, click on the All Settings option.

3: Navigate and select the General tab on the left.

4: Under the General menu, click on the Location option.

Click Location option and change your LG TV location

5: In the Zip code area, change the zip code to your region and save the changes.

6: After saving the changes, try opening the app and see whether the fix has worked.

Don’t use a VPN to bypass the geo-restrictions. If Paramount Plus detects VPN usage, your account might get blocked.

Create a New Profile

If you have any issues with the profile on the Paramount+ app, you can use the below steps to create a new profile. This method has been proven to work among several Paramount users.

1: Open the Paramount Plus app on your LG TV.

2: Now, click on your Profile Avatar.

3: Under the Profile drop-down menu, click on the Add profile option.

Steps to create new profile on Paramount Plus

4: Enter a new profile name and click Save to create a new profile.

5: After that, access the new profile and stream the shows on your LG TV.

Update Paramount Plus

Using outdated apps may show many errors and improper functions. So by updating the Paramount Plus app on your LG TV, you can solve the error.

1: On the home screen of the TV, click on the LG Content Store menu.

2: Now, click on the My Apps tab on the LG Content Store.

Click on My Apps to update Paramount Plus app on the LG Smart TV

3: Select the Paramount Plus app from the list of apps.

4: Now, click on the Update button below the app’s logo to update the app.

5: After updating, launch the app and check whether that app is working or not.

6: If you still have the issue, you need to reset the LG Smart TV.

Factory Reset LG TV

If all the above steps don’t help you in solving the issue, then follow the factory reset steps as the last option. But remember, by resetting your LG TV, you will lose your TV apps and data related to them.

1: From the home screen of your TV, click on the Settings option.

2: Then, click the All settings option.

3: Click on the General tab on the left.

4: Under the General Tab, click on the Reset to Initial Settings option.

Factory Reset your TV and Fix Paramount Plus app not working on LG Smart TV

5: In the next step, click OK for confirmation.

6: After resetting your TV, install Paramount Plus and check whether the issue is solved or not.

Contact Paramount Plus Support

If the Paramount Plus app isn’t working after troubleshooting, it is better to contact LG Customer Support. You can reach them out through live chat or email, and get the issue resolved within a few business hours.

FAQs

Why is my LG TV not playing Paramount Plus videos?

If the internet connection is unstable, you will experience video playback issues. To fix it, connect your LG TV to a stable WiFi connection.

Why does the Paramount+ app keep crashing on LG TV?

If the Paramount Plus app keeps crashing, it can be mainly due to storage issues. You can clear the cache on LG TV to fix the issue.

Amelia Griffiths

Greetings! I am Amelia Griffiths, a tech head and a content writer who loves to write about household gadgets. I remember my brother’s awe-struck face when we switched from our old LG TV to a new smart LG TV back when the first model was released. We now use one of the latest versions, and I am quite well-versed in the technical aspects of it. This blog (LG TV Guru) is my space to share and talk about different settings and unique features of LG TV. The how-to guides, with their easy-to-follow steps, will guide you through the process. I have also included the troubleshooting methods I have done and the techniques I know will help you get the complete television experience.

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