Netflix on LG TV is a subscription-based service that offers movies and TV series on demand. It becomes pathetic when the users encounter issues while using Netflix. It isn’t user-specific, and if you happen to come across Netflix not working on your LG TV, you should identify the reason first. With that, you shall follow the respective troubleshooting ideas to resolve the issue.
How to Fix Netflix Not Working on LG TV
Although you have many reasons for the Netflix streaming issue, there are simple workarounds to fix it.
- Netflix stuck on the loading screen
- Netflix keeps crashing while streaming
- If Netflix won’t open on LG TV
Netflix Stuck on the Loading Screen
The prime reason for Netflix to stop working is internet connectivity. In addition, there are some other reasons.
Reasons
- Unstable internet connection
- The Wi-Fi range is too far
- Issues with the router
Solutions
You can follow the below troubleshooting methods to fix if Netflix is not loading content on LG TV.
1. Check the Network Status
Netflix is one of the streaming services that depend much on the network connection. So, you have to check the internet connection and the Network Status of your LG TV when you are experiencing lagging and buffering issues. Make sure that you have at least 5 megabits per second.
WebOS Models
1. Press the Settings button on your LG TV remote.
2. Select Advanced from the settings page.
3. Click on the Network icon, and you can see the network connection page to the right of the screen.
4. On the current screen, you can see the entire network status of your LG Smart TV.
5. If you find any issues with the network status, make the required changes and solve the issue.
NetCast Models
1. Press the Settings button on your LG remote.
2. Select Network followed by Network Status from the settings page.
3. On the Network Status page, you can also see the MAC Address, IP Address, DNS Server address, and much more about your LG TV.
2. Change the DNS Settings
Generally, the issues with the DNS Server are caused by the network or the internet connection, or an outdated browser. Moreover, edit the DNS server address and change it to the safe one.
1. Press the Home button on the LG TV remote.
2. Select the Settings icon that is available at the top right corner of the screen.
3. Scroll down and choose All Settings at the bottom of the screen.
4. Choose Network from the settings page.
5. Now, choose Wifi Connection and click on Advanced Wifi Settings.
6. You can see the DNS Server address on the screen.
7. Click on the Edit option to edit the DNS Server address.
8. Uncheck Set Automatically.
9. Now, enter the fastest DNS Server address and click on Connect.
Some of the fastest DNS Server address is given below.
- Cisco OpenDNS – 208.67.222.222 and 208.67.220.220
- Cloudflare – 1.1.1.1:1.1.1.1 and 1.0.0.1
- Google Public DNS – 8.8.8.8 and 8.8.4.4
- Quad9 – 9.9.9.9 and 149.112.112.112.
Netflix Keeps Crashing While Streaming
If Netflix starts to misbehave while playing a movie or TV series, it is due to the following reasons.
Reasons
- Server overload
- Outdated app version
- Technical Error
Solutions
Check out the below ways to fix if Netflix gets frozen while playing any content.
1. Check the Server Status
The server issues of Netflix can only be cleared by the official members. Until that, you can check the server status of the Netflix application on the Downdetector. You can see the errors reported by the people for the last 24 hours. You can skip to the next step if you do not find any issues with the server.
2. Force Stop Netflix App
When you experience minor issues like buffering, lagging, or hanging, you can simply close Netflix on your LG TV and restart it again. On restarting the Netflix application, you can clear all the temporary bugs. You can also try to force-stop the application if the issues continue.
1. Click on the Apps icon on your LG TV.
2. Select the Netflix application from the list.
3. Hit Force Stop and confirm the process by clicking on Ok.
3. Uninstall and Reinstall the Netflix App
If you find no option is working on the application, you can simply reinstall it. Initially, you have to uninstall the app from LG TV and reinstall the updated version again.
Uninstall Netflix App
1. Press the Home button on your LG TV remote.
2. Select the Pencil Icon that is available to the right of the app.
3. Press the Left arrow to locate Netflix and press the Ok button on the remote.
4. Press the Up arrow on the remote and move the app to the X mark.
5. Confirm the process and press the Ok button on your remote.
Reinstall Netflix App
1. Press the Home button on your LG TV remote.
2. Click on Apps from the home page.
3. You can see the list of applications available on your LG TV.
4. Locate the Netflix app.
5. Click the Install button to get the app.
After installing, launch the app and sign in with your previous Netflix account so that you won’t lose any of your data. Now, check whether Netflix is working properly on LG TV.
Netflix Won’t Open on LG TV
If the Netflix app is not opening on LG TV, it is due to compatibility issues. Other than that, there are some specific reasons which are listed as follows.
Reasons
- Outdated app version
- Corrupted cache
- Internal glitch
- Outdated TV firmware
Solutions
Try these techniques if you can’t open the Netflix app on your LG TV.
1. Update Netflix App
The updated version of the Netflix app contains new features. These features will not be available on the old version. You cannot access certain features, and this makes the Netflix app not work properly on your LG TV. There are two methods to update the app on LG TV. One method is to enable the automatic update. Another method is explained as follows.
1. Click on the Apps tab from the LG TV home page.
2. Select the Search icon and search for the Netflix app.
3. Open the application and click on Update.
4. Within a minute, the application will be updated.
2. Clear the Cache
Cache memories are the temporary files that occupy most of your storage. When this cache memory exceeds its limit, Netflix will begin to create certain issues. It is required to clear cache memory on LG TV at frequent intervals or when it gets full.
1. Click on the Settings icon from your LG TV home screen.
2. Select the Application Manager option.
3. Now, you can see all the installed and pre-loaded apps on the screen.
4. From that list, search for the Netflix app.
5. Now, click on Clear Cache.
6. Confirm the process by clicking on Ok from the menu.
3. Restart LG TV
Restarting LG TV will clear all the minor bugs and internet glitches that you were facing around. Moreover, it refreshes all the settings of your LG TV and boosts up your TV.
Cold Reboot
Long press the power button on your LG TV remote. Now, your TV will turn off completely. Wait for about a minute. At this time, your TV will refresh itself. Now, press the power button again and restart your LG TV. Now, open the Netflix app and check whether it is working properly on LG TV.
Hard Reboot
Plug the power cable out from the main power source, and your LG TV will turn off immediately. Wait for a few minutes and let your TV rest. After that, plug the power cable back into the power source. LG TV logo will arise on the screen, and your TV will reboot. Now, open the app and check whether Netflix is working properly on LG TV.
4. Update LG TV
Updating your LG TV allows you to access all the newest features and fixes specific problems. Moreover, it also improves the service of your LG TV.
Update LG TV[WebOS 4.0, 4.5, 3.5 and older]
1. Click on the Settings icon on your LG TV remote.
2. Select All Settings and click on General.
3. Choose About this TV.
4. Select Check for Updates.
5. If the updates are available, Download and Install them.
Update LG TV[5.0, 6.0, 22 and newer]
1. Click on the Settings icon on your LG TV remote.
2. Select All Settings and click on Support.
3. Choose Software Update and select Check for Updates.
4. If the updates are available, Download and Install them.
Once the Update is installed successfully, your TV will reboot automatically.
5. Reset LG TV
Resetting LG TV will delete all the details and data that you have stored previously on the device. Along with the data, malware, viruses, etc., will also get deleted. So, as a precaution, upload the files to Google Drive if you do not want to lose any of them.
1. Press the Settings button on your LG TV remote.
2. Click on All Settings and press the Ok button.
3. Now, select General and click on Reset to Initial Settings.
4. Now, enter the TV’s PIN and confirm the process by clicking on Ok.
Contact Support
If you are looking for an advanced solution, do not waste your time and contact the official support center of LG TV. You can also contact 1800 315 9999 to report a query.
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