LG offers a manufacturing warranty period for all its products. If you have bought a new LG Smart TV, you can repair or replace the product within the warranty period for free if there is a functional defect. Would you like to check whether your LG TV is under warranty? Read this article, which will help you all along.
Services Offered By LG
LG users can avail of any of these services based on convenience.
- In-Home – Technicians will visit your home to repair the product.
- Carry-In – You have to take your product to the nearest service center.
LG TV Warranty Types
Before knowing about the procedure to do an LG TV warranty check, you should know the type of warranty you get when you purchase an LG TV.
LG Electronics is offering a Standard warranty for a limited time along with the purchase of the LG smart TV. The users can claim it for free within the warranty period. It should further meet the requirements listed on the license agreement.
In addition, users can even get an Extended warranty for LG TVs for upto 5 years at an additional cost. It is worth opting for this option if you don’t want to get paid for the TV when the device malfunctions after the standard warranty.
Who Can Claim LG TV Warranty for Free?
LG Electronics covers functional defects under the warranty period. i.e., Anyone can claim the warranty (both Standard and Extended Warranty) when the LG TV is defective or fails to work in normal condition.
Users cannot claim a warranty for the following scenarios.
- When the warranty period expired
- Careless usage of the LG TV by the customer
- To re-install or if you want to connect an external device
- LG TV is defective due to any natural disaster
- A user requested to repair the TV when it is functioning properly
How to Find the Serial Number of LG TV for Warranty Check
First, you must find your LG TV model number before claiming the warranty. It differs for the models launched between certain periods, and the steps to find the serial number are as follows.
To Find the LG TV Serial Number on the Latest LG TVs
[1] Turn on LG TV without a remote/with a remote. Hit the Home button to view the home screen.
[2] Go to Settings and click the Three dot menu icon.
[3] From that, choose the General option.
[4] Then, click on Devices and select TV to see the serial number.
On LG TV (webOS 5.0 2020 Models)
[1] On the LG TV home screen, navigate to the Settings icon and click on it.
[2] Then, click the three-dot icon and choose the Support TV option from the menu.
[3] Select the Information option.
[4] Here, you will find the TV serial number.
For LG TV (Below 2020 models)
[1] Go to Settings on your LG TV.
[2] From the settings menu, select General and then click on the About option.
[3] Then, click on TV Information and hit Serial number.
How to Check the LG TV Warranty
If you’re unsure about the LG TV warranty period, use the following ways.
Using the LG Website
[1] From your web browser, visit the Warranty Information web page.
[2] In the given field, enter the model number or keyword.
[3] Then, from the drop-down list, choose the model.
[4] You will get information about the warranty period or extended coverage.
Using MyLG Account
If you’ve created an account on MyLG account and registered your product at the time of purchase, you will get the overall details about your LG product, including the warranty period. Log in to your MyLG Account using the email address and password and find your warranty period.
LG Warranty Lookup Page
You can visit (https://lg-dfs-warranty.com/warranty-lookup) to check the warranty of your LG product online. Enter the serial number of your LG TV. Click the Find Registration button to check for the warranty details.
Check the LG TV Purchase Document
You can check the warranty details easily if you have the LG TV purchase document. In most cases, you will find the information on the cover page or the invoice you received while purchasing the LG TV.
By Visiting the LG Service Center
It is possible to check for the warranty details of your LG TV when taken to the LG service center. The service representatives will check for the LG TV warranty period and help you with that.
How to Claim LG TV Warranty
To claim your LG TV warranty, you need to visit the official website of the LG repair and service center.
[1] Open the web browser and visit the LG Support Center.
[2] Scroll down and click the Start a Service Request button.
[3] On the following page, sign in to your LG account. If you don’t have an account, create a new one or click the Process as a guest option.
[4] Choose your LG product model number or Select by Product Category.
[5] Enter your serial number and Purchase/Installation Date, and click the Next button.
[6] Now, describe the problem that you face and provide your contact details.
[7] Once done, wait for the LG Team to get back to you.
Meanwhile, you can also perform the LG TV warranty check by contacting customer support directly. Here are the ways to contact them.
- Phone: Go to the Contact Us page of LG, and you will find the LG customer care number (1800 315 9999) under the customer support section.
- Email: Visit the Email Appointment page, enter the required details, and submit the form. The LG Support team will get back to you.
- Chatbot: Go to the LG Contact page and click the Chat with Us option to start the chat conversation with the virtual assistant.
- WhatsApp: Contact LG Customer Service via WhatsApp (+962776770000) between 08:00 AM – 05:00 PM (Saturday to Friday).
- Email to President: Submit feedback directly to the LG President by visiting (lg.com/us/support/email-to-president).
FAQ
The warranty period for all LG TVs is 2 years. However, for LG OLED televisions, there is a 5-year panel warranty, which means during the 1st period, the warranty covers panel, parts, and labor costs. In the 2 to 5 years, the warranty covers only panels. Optionally, the user can also extend the warranty at an additional cost.
Leave a Comment