Is the web browser on your LG TV not working? There is nothing to worry about. LG TV users often face issues while using a web browser such as no sound, video not playing, updates not being installed, etc. Instead of figuring out the reasons, you can try these troubleshooting methods to fix the web browser issue.
Reasons for LG TV Web Browser Not Working
Sometimes you cannot access the web browser, the searched content may be loading or the videos might stop playing. It happens due to these reasons.
- Poor Internet Connection
- Firmware Incompatibility
- Excess Browser Cache
- Wrong Network Settings
- Inadequate Storage Space
- Minor Malfunction on the Web Browser
- Technical Error in the TV
How to Fix LG TV Browser Not Working
Here are the possible ways to resolve the LG Smart TV browser not working.
- Check Internet Connection
- Update LG TV Firmware
- Clear Browser Cache
- Restart LG Smart TV
- Factory Reset LG TV
- Contact LG Customer Support
Check Internet Connection
You must have a high-speed Internet connection. Using an unstable Internet might be the reason for the LG TV browser not working. You can check the Internet speed on LG TV to make sure it is suitable for streaming.
When the network speed is lower than the optimum level, it is better to contact your ISP and get it sorted. Alternatively, you can try restarting the WiFi router or connecting your LG TV to a wired Internet connection. Disconnect the unused devices connected to the WiFi or use a separate router for your LG Smart TV.
Update LG TV Firmware
Web browsers on LG TV do not work properly if the firmware is outdated. To avoid this, update the LG TV to its latest version which will also update the web browser.
The updating steps for LG TVs differ according to the OS. Connect your LG TV to a strong WiFi network before starting the updation process.
There is a feature called Automatic Update on your LG TV. You can enable it to update your LG TV firmware automatically whenever it gets an update.
Clear Browser Cache
Excess browser cache creates storage issues which leads the browser to not work on LG Smart TV. You can clear the cache on LG TV if the web browser does not have enough memory to run.
1. Turn on your LG TV without a remote and ensure it has internet access.
2. From the app drawer, open the web browser on your LG TV.
3. Go to Menu and select Settings.
4. Toggle on the Private Browsing option on your browser.
5. Tap the Clear Browsing Data option and hit OK to clear the browser cache on your LG TV.
Restart LG Smart TV
1. Turn off your LG TV and remove the cable from the power socket.
2. Long press the Power button on your TV for a few seconds.
3. Now, insert the firmware’s cable into the socket and turn it ON.
Open the web browser on your device and browse for anything to check whether it is working fine.
Factory Reset LG TV
When all the methods fail to work, you can try resetting your LG Smart TV. This method erases all the information, including installed apps, etc., and brings your TV back to its original state.
1. Go to the Home screen of the LG TV using the remote or the LG ThinQ app.
2. Click the Settings button on the remote and go to All Settings.
3. Select General > System.
4. Choose the Reset to Initial Settings option and enter the password.
4. Tap OK and hit Confirm to restart your device.
Once the resetting process is completed, try using the LG TV web browser.
Contact LG Customer Support
Still, if you are facing issues with the web browser on your LG TV, you can contact customer support. You can either chat or make a call to the support team and they will guide you with appropriate solutions to fix this issue.
Frequently Asked Questions
Yes. LG Smart TV has a built-in web browser.
Yes. you can update your LG TV to fix the web browser not working issue. For convenience, you can turn on automatic updates. Go to Settings → General → About this TV → Toggle the Allow Automatic Updates button.
No. You cannot install Google Chrome on LG TV.