LG Content Store is the place where you can search and install apps on your LG Smart TV. However, some users have reported that they have problems in the LG Content Store like not being able to install or update apps on LG TV. We suggest users try these workarounds to fix the LG Content Store app not working issue.
Why is My LG Content Store Not Working
If you can’t able to use the LG Content Store, it is due to the following reasons.
- If the Network (DNS) setting is wrong
- Due to an unsupported location setting
- Technical issues in the TV
- Outdated LG TV firmware
- Unstable internet connection
Fixes for LG Content Store Not Working
If the LG Content Store stops working for any reason, you can try these troubleshooting methods to make it work.
Power Cycle LG Smart TV
Unplug the power cable of your LG Smart TV from the power outlet. Your TV will turn off within seconds. Keep the TV turned off for a few minutes. Then, plug in the power cable. Turn it on by pressing the power button on your LG TV remote. Now, open the LG Content Store and check whether it is functioning correctly.
Change DNS Settings
Most ISPs do not provide phishing protection. Therefore, the security features that protect your DNS requests can also be hijacked and redirected. So, it is better to change the DNS to fix the Content Store issue.
1. Press the Home button on your LG TV remote.
2. Click on the Settings icon from the LG TV home screen. It is available at the top-right corner of the page.
3. Now, a set of options will appear on the screen.
4. From that, choose All Settings.
5. Choose Network from the settings page.
6. Select WiFi Connection and click on Advanced WiFi Settings.
7. Hit the Edit button.
8. Uncheck the circle that is available near Set Automatically.
9. Click on the DNS Server box and enter your preferred DNS Server address.
| DNS SERVERS | PRIMARY DNS ADDRESS | SECONDARY DNS ADDRESS |
|---|---|---|
| Google Public DNS | 8.8.8.8 | 8.8.4.4 |
| Auad9 | 9.9.9.9 | 149.112.112.112 |
| OpenDNS Home | 208.67.222.222 | 208.67.220.220 |
| Cloudflare | 1.1.1.1 | 1.0.0.1 |
| Comodo Secure DNS | 8.26.56.26 | 8.20.247.20 |
Restart LG Smart TV
Restarting is the easiest way to fix if any LG TV apps are not responding properly. You can either use the TV remote or the LG ThinQ app to restart your LG TV. If you have a remote, simply long press the Volume Down and Power buttons together. It will reboot your LG TV.
This process usually takes about 10 to 12 seconds. When you see the LG logo appearing on the TV screen, release the buttons. After that, open the LG Content Store on your TV and check if it works without any problems.
Disconnect External Devices
If you have connected any external devices like USB, HDMI, and so on, disconnect them from your LG Smart TV. Let your TV rest for a few minutes. Later, open the Content Store on your TV and check if it works with no issues.
Fix Network Issues
Sometimes, the LG Content Store app may not be opening or showing apps if the internet connection is unstable. Initially, test the internet speed on LG TV to find out whether the bandwidth is appreciable.
You can also check the connection status by checking Network Settings on LG TV.
1. Press the Home button on your LG TV remote.
2. Now, click on the Settings icon from your Samsung TV home screen.
Note: Alternatively, you can press the Settings button from your LG TV remote and directly enter into the LG Settings page.
3. From the options on your LG TV screen, scroll down and select All Settings.
4. Select Network from the settings page.
5. Choose the Network connection and select the connection type.
6. On the current screen, you can see the entire network status of your LG TV.
If you find that the problem is with your WiFi, connect it to a different network. We recommend connecting your LG TV to a wired Internet connection to get strong and stable internet access.
Change Region Settings
If you haven’t set your location correctly on LG TV, some apps won’t work, including the LG Content Store. Try these steps if you don’t how to change the location on LG TV.
1. Press the Settings button on your LG TV remote.
2. Click on All Settings from your LG TV home screen.
3. From the settings page, select General.
4. Now, select Location.
5. Uncheck the circle that is kept near Set Automatically.
6. After that, select the country as per your preference.
7. Once you change the country, open the LG Content Store app and check whether it works without any issues.
Check the Date and Time
Adjust the date and time on your LG TV if it is wrong. Otherwise, it can make your LG Content Store unresponsive.
1. Press the Smart button on your LG TV remote.
2. Click on Settings and select General.
3. Now, select the Time & Date option from the menu.
4. Change the required date and time.
Update LG Smart TV
You can update your LG TV by using the USB and also by using the LG TV settings. Among these two options, updating the firmware using the LG TV settings is much easier than updating by USB drive.
Update Older LG TV
1. Click on the Settings button on your LG TV remote.
2. Select All Settings and choose General from the settings page.
3. Choose About This TV and click on Check for Updates.
4. Now, your LG TV will check for updates.
5. If the update is available, click Install to begin the process.
6. Your LG TV will reboot automatically when the new firmware is installed.
Update Newer LG TV
1. Press the Settings button on your LG TV remote.
2. Click on All Settings from the screen.
3. Now, select Support and click on Software Update.
4. Your LG TV will begin to check for the availability of updates.
5. If an update is available, Download and Install it.
6. LG TV will restart immediately once you install the latest update.
Factory Reset LG TV
When you factory reset your LG TV, you will lose all the data and files you have stored. Back up the files to your Google Drive to save them.
Reset WebOS
1. Press the Home button on your LG TV remote.
2. Click on the Settings icon from the upper right corner of the screen.
3. Scroll down and select All Settings.
4. Select General from the settings page.
5. Click the Reset to Initial Settings option.
6. Enter the LG TV pin code and hit OK.
Reset NetCast OS
1. Press the Home button on your LG TV remote.
2. Select the Settings icon from the LG TV home screen.
3. Choose Options from the settings page.
4. Select Initial Settings.
5. Enter the password and click on Yes to confirm the process.
Contact LG Support
If the LG Content Store still not working after trying these methods, you can approach LG Customer Support for further assistance. For a quick response, click on Open LG Chat and explain the issue to a support agent.
FAQ
Content Store is a built-in app on LG webOS Smart TV so it cannot be installed separately.
You need to update your LG TV firmware to the latest version. It helps to update all the built-in apps including LG Content Store.
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