Disney Plus Not Working on LG TV: Causes & Fixes

Disney Plus is one of the popular subscription-based streaming services where you can stream popular content like Marvel, Star Wars, and many more. Every user tends to choose Disney Plus in their entertainment center. With the massive content library, it also comes with errors and issues. As a result, you may come across Disney Plus not Working on the LG TV, which needs to be fixed to further stream your favorite content.

How to Fix Disney Plus Not Working on LG Smart TV

If the Disney Plus app is not working on your LG smart TV, you can fix the problem easily by yourself without any hassle.

• Common Fixes
• Disney Plus Not Loading
• Problems with the TV

Common Fixes for Disney Plus App Not Working on LG TV

Most of the time, the application will not work due to common issues. You can fix up the issue by yourself with some basic troubleshooting knowledge.

Reason

• Server issues.
• Outdated Firmware.
• Poor internet connection.
• Turn off the VPN server.

Solution

Try the troubleshooting methods to fix Disney Plus not working on LG smart TV.

Check Disney Plus Serer Down Issue

The server issue will occur on any platform due to the usage overload. When you are facing a server problem, no troubleshooting steps can fix this error. You shall wait for the server issue to get fixed by the service technicians.

However, you can check the server’s status with third-party websites like Downdetector. You can also look for Disney Plus Twitter and other social media pages for server-down updates.

Update LG TV Firmware

When a TV is outdated, you can experience many performance issues on your TV, including the apps. So by updating the LG TV, you can fix the app not working problem and the performance issues on your TV. To update the firmware of your LG smart TV,

1: Press the Home button on your TV remote and select Settings → All settings option on the TV home screen.

2: Select the General tab on the left pane and choose the About this TV option.

3: In the next step, click the option Check for Updates.

4: Click Yes in the update pop-up.

Now your TV will start the Update process.

If you experience any internet connection problems on your TV, then you can update LG Smart TV using a USB drive. With this, you shall open the Disney Plus app on your LG Smart TV and check if the app not working issue is resolved.

Check the Internet Connection

With the internet as the key component in the streaming service, you need a stable and strong internet connection while streaming the content from Disney Plus. To watch your Disney Plus in 4K and other TV shows, you need a minimum internet speed of 25MBPS. Check your internet connection speed from the fast.com website. If your router fails to satisfy the required speed, then power cycling your router can fix this issue.

1: Turn off your WiFi router using the switch or plug the cable from the power socket.

2: Wait for 3-5 minutes.

3: Then, connect your router back to the power socket and power on the WiFi router.

4: Now, connect your TV to the WiFi and check whether the power cycling has fixed the not working issue on your Disney Plus app.

If the DNS settings of your TV are old, then updating it to the latest Google DNS address can fix your issue.

1: On your TV remote, press the Home button and click on the Settings → All settings option on the screen.

2: Select the Network option from the left panel.

3: Click on the WiFi network that you have connected to your TV.

4: Tap the Edit button under the details of the WiFi network.

5: On the next page, uncheck the Set Automatically option.

6: Now click on the DNS server bar and change it to 8.8.8.8

7: Finally, click on Connect button.

Disney Plus Content Not Loading on LG TV

The Disney Plus app may load the content you can try the methods mentioned below.

Reason

• Temporary bugs on the app.
• Sudden crash on the network.

Solution

Try the fixes given below to fix Disney Plus not working on LG smart TV.

Update the Disney Plus App

If the problem is with the bugs or the outdated version of the Disney Plus app on your TV, then updating it will solve the not working issue.

1: Hit the Home button on your LG TV remote and launch the home screen of your TV.

2: From the home screen, click on the LG Content store option.

3: Tap the Apps button on the top.

4: Select the Disney Plus app from the list of apps.

5: Click on the Update button below the App logo to update the Disney Plus app on your TV.

Reinstall Disney Plus

At times, faulty app will be the cause for improper functions like crashing on the loading screen and not working. So to this, uninstalling and reinstalling the app can fix the problem.

1: On the home screen of your LG TV, navigate and select the Edit button (Pencil icon) in the right corner.

2: Now, in the edit mode, scroll down the home screen apps and highlight the Disney Plus app.

3: On the top of the app icon, select the X mark and click Yes on the confirmation pop-up to uninstall the Disney Plus app on your LG Smart TV.

4: After uninstalling the app, open the LG Content Store app on the home screen.

5: Now, click the Search icon and search the Disney Plus app.

6: Select the app from the search results and click on the Install button below the app and install the app on your TV.

After reinstalling the app, open the app and check whether the app is been fixed or not.

Problem with your LG TV

Sometimes, your LG TV may not be compatible with the Disney Plus app. In those situations, your TV will not make the application work properly.

Reason

• Your LG may not be compatible with the Disney Plus app.
• Temporary bugs on the TV.

Solution

The solutions to fix the problem are:

Check for Compatability

Sometimes your TV might not be compatible with the app, and this might cause the app to crash and not work. LG TVs released after 2016, and a webOS 3.0 or higher supports the Disney Plus app. If you use an old TV, the application may not be compatible with your LG TV. Visit the official website to check if your TV is compatible with the Disney Plus app.

Power Cycle your TV

Sometimes the temporary bugs on your TV can be a reason for your Disney Plus not working on your LG Smart TV. So doing a power cycle on your LG Smart TV might solve the issue.

1: Turn off your TV using the remote and plug the TV power cable from the socket.

2: Now, let the TV idle for 3 to 5 minutes.

3: Turn on your TV after a few minutes and connect it to the internet.

4: Launch the Disney Plus app and check whether the power cycling has fixed the not working error on your LG Smart TV.

Hard Quit method

This method is inspired by the Disney Plus community users which have proven to work on LG Smart TVs. When your Disney Plus app stops loading and spins on a blue screen, Press and hold the Back button on the TV remote. While doing this, you will return to the home screen of the TV. After reaching the home screen, open the app and stream your content on Disney Plus.

Update Region and Time

Since the Disney Plus app has a geo-restriction policy, it won’t let users stream the content from outside the supported area. If your TV region settings are changed, this might be one of the causes of the problem. And with the wrong TV time settings, it can even make things go worse. So updating the region and time settings on your TV is one of the viable fixes for the not working issue.

1: Press the Home button on your remote and select the Settings → All Settings option on the TV screen.

2: Inside the settings page, click on the General tab on the left.

3: Select the Location option.

4: Enter the Zip code and change the region settings of your TV.

5: By using the same General settings, click on Time & Date option.

6: Then click the Auto option to automatically update the correct time of your region.

Check the LG TV User Agreement

In terms of using streaming services on LG Smart TV, you need to accept the user agreement of LG TV to use the app. If you have missed any one of the user agreement policies, then you might expect improper functioning in the app.

1: Turn on your TV and go to the Settings option.

2: Click the General tab and choose the User Agreements option.

3: Now, check all the categories listed on the checkboxes and click Agree button.

After changing the User Agreement, open the app and check whether the app is up and running.

Turn Off IPv6 Settings

IPv6 is an updated internet protocol for communicating in traffic on the internet. But some of the services are not supported by this internet protocol. So if your router is using IPv6, then changing to a different protocol might help your Disney Plus not working error on your LG Smart TV.

1: Turn on your TV and go to the Settings option.

2: Now, select the Network tab on the left bar and select the WiFi Connection option.

3: Choose Advanced WiFi settings and toggle off the IPv6 option.

If it is already off, turn it on and Off back. Now, open the app and see whether the fix has worked.

Factory Reset LG TV

If the above steps don’t clear your Disney Plus not working issue on your TV, then LG TV factory reset will help you. But remember, by performing a factory reset, you will lose all your data, like apps and others.

1: Go to the Settings option and select the General tab on the left.

2: Click the Reset to Initial Settings option.

3: Click OK from the confirmation pop-up menu and start the Factory reset on your TV.

4: After resetting, install the Disney Plus app and stream your favorite movies on your LG Smart TV.

Follow the above-mentioned troubleshooting steps to fix your Disney Plus not working error on your LG Smart TV.

FAQ