Want to stream movies, TV, and live sports in one application? You should have Amazon Prime on LG TV. However, at times, the app may get into errors. Many users have reported that the Amazon Prime app keeps buffering, lagging, or crashing unknowingly. Though it happens due to some reasons, you can easily fix the Amazon Prime not working issue by following troubleshooting methods.
Reasons for Amazon Prime Not Working on LG Smart TV
If Amazon Prime video is not showing content, it may be due to these reasons.
- Unstable internet or poor WiFi signals
- Maybe the device is Incompatible
- Server outage on Amazon Prime
- Insufficient device storage
- Outdated firmware or software
- Technical issues or glitches
- Storage issues on your LG TV
- Corrupted files or bugs
How to Fix Amazon Prime Not Working on LG Smart TV
Since Amazon Prime is a top-ranked streaming service, this issue does not occur frequently. Even if you encounter the following problems while watching Amazon Prime Video, we have some best solutions to fix them instantly.
- Amazon Prime Not Loading the Content
- Amazon Prime App Not Working
- Amazon Prime Not Opening on LG TV
- Amazon Prime Video Freezing
Amazon Prime on LG Smart TV Not Loading the Content
Network and server outages are the major problems that will cause Amazon Prime to stop showing content.
- Poor internet connection
- Server down
If you have found that the problem is with your internet connection, then there are possible chances to fix it. However, if the problem is with the Amazon Prime server, you cannot fix it by yourself.
1. Check the Internet Connection
The internet is the main component in all streaming services which helps to stream movies and TV shows. Try running a speed test on your browser and check your WIFI network speed. Amazon Prime requires a minimum internet speed of 1MB/s for SD resolution and 5MB/s for HD resolution for streaming. If you find any hindrances or bugs in your internet connection, you can fix them by power cycling the WiFi router.
1: Turn off your WiFi router and plug out the power cable from the power socket.
2: Wait for 3-5 minutes and plug in the power cable.
3: Now, turn on the switch and WiFi router or modem.
4: Connect your LG TV to WiFi and launch the Amazon Prime app.
5: Play any video and check the internet problem. It can be resolved now.
2. Change the DNS Settings
If the above methods fail to fix your problem, you can try to update your DNS settings on your TV.
1: Press the Settings button on your Magic remote and select the All Settings option.
2: Choose Network from the left pane.
3: Select the WiFi network that you have connected with your TV and select the Edit button.
4: Uncheck the Set Automatically box and go to the DNS server field.
5: On the DNS Server field, enter 18.104.22.168 manually.
6: Finally, click the Connect option to change the DNS settings.
3. Turn Off IPv6
IPv6 is the latest version of the Internet protocol used for communicating and routing traffic on the Internet. But some of the services are not supported with this IP version. Turn off the IPv6 settings on your LG TV when enabled.
1: Grab your LG TV remote and press the Settings button on it.
2: Choose All Settings and click the Network option from the left panel.
3: Select the WiFi connection option and tap the Advanced WiFi settings option.
4: Under the Advanced Settings option, turn off the IPv6 protocol.
4. Check for the Amazon Prime Server
If the internet is good, but the server is down, then it is an unfixable problem that the user cannot fix it. But you can check the status of the server from third-party websites like Downdetector or Twitter.
Meanwhile, the server problem will be fixed quickly by the technical team of Amazon Prime, and you can get the official notification from the social media page of Amazon Prime. Once the server issue is sorted out, you can start streaming the Amazon Prime Video on your LG TV.
Amazon Prime App Not Working
If the Amazon Prime app is not working on your LG TV, it may be due to a temporary bug on the app. The app will also not work if your subscription has expired.
- Expired Subscription
- Bugs on the app
You can fix this problem by uninstalling and reinstalling the app from your LG smart TV.
Uninstall and Reinstall Amazon Prime
You can delete apps on your LG TV from the Edit App List app.
1: Press the Home button and navigate to the home screen of your LG TV.
2: Scroll to the right end and launch the Edit app list app.
3: Select the Amazon Prime app from the list of apps and click X on the top.
4: Tap Yes from the popup menu to delete the app from your LG TV.
5: Now, download the Amazon Prime app from the LG Content Store.
6: Once the app has been downloaded, launch the Amazon Prime app and check whether the app is working properly or not.
2. Check Your Subscription Plan
Since Amazon Prime is a subscription-based streaming service, you cannot stream videos without an active subscription. You may see a black screen while launching the apps if your subscription has expired. You can check your current subscription plan from the official website of Amazon.
Note: If your LG TV has a half-screen black, the problem may be with your hardware or external connections.
3. Change your LG TV User Agreement
One of the reasons that your app is not working is because of the User agreement of your LG TV. So check out every detail on the User agreement page and agree to the terms on your TV.
1: Go to the Settings option on your TV.
2: Select the General settings and tap the About this TV option.
3: Select the User Agreements option and check all the boxes in the agreement.
4. Check your Location Status
Some of the streaming services follow a geo-restriction policy for their premium users. To overcome this, change your TV location details.
1: Navigate to Settings of your LG TV.
2: Select the General tab from the left panel.
3: Locate and select the Location menu.
4: Change the Zip code and press the OK button to update your ZIP code on TV.
Amazon Prime Not Opening on LG TV
The app might not function properly if it is corrupted with any temporary bugs. You can remove those bugs by updating the app.
- Outdated version of the app
- Outdated version of the TV
You can fix this problem by updating the app and updating the firmware of the LG TV.
1. Update the Amazon Prime app
Every app update consists of new features and bug fixes. So updating your apps regularly is recommended.
1: Go to the home screen of the LG TV and launch the LG Content Store app.
2: Now, click on the Search icon and search for the Amazon Prime app.
3: Click on the Update button near the app logo to update your app.
4: After updating the app, launch the app and check the not working issue.
2. Update your TV firmware
1: Press the Home button on your remote and select the Settings option.
2: Choose the All Settings option on the screen.
3: Select the General settings tab on the left pane.
4: Click on the About this TV option.
5: Click the Check for updates option. If there is an update, click the Install button to update your TV.
After updating your LG TV, check whether the Amazon Prime app is working properly.
Amazon Prime Video Freezing
If the Amazon Prime app keeps stuttering on LG TV, it may be due to plenty of background processes, a corrupted cache, or if storage is full.
- Temporary bugs
- Over usage of the app
- Insufficient storage
You can clear the cache data on your LG TV by turning off the TV and removing the apps from recent apps.
1. Clear Cache Data on LG TV
LG TV does not have any specified settings to close the apps. You can clear the cache data by manually force closing the apps on LG TV.
(1) Press the Home button on your LG TV to navigate to the home screen.
(2) Now, press and hold the Home button to open the recent apps.
(3) Press the UP arrow to select the X mark.
(4) Once you have clicked the X mark, the selected app will be closed from the recent apps.
2. Restart your LG TV
You can also clear the cache by restarting the LG TV. A simple restart will eliminate the cache data and temporary bugs from your TV. So, consider restarting your TV at least once a week for optimized performance.
3. Power Cycle Your LG TV
Power cycling your LG TV helps you to fix the streaming-related issues and also fixes unresponsiveness, lagging, or black screen while streaming. It is a kind of soft reset method where all the settings and applications where undisturbed.
1. At first, unplug your TV cord from the power source.
2. Keep it unplugged and wait for 60 seconds.
3. After that, press the power button on LG TV for 30 seconds.
4. Then plug the TV cord back into the power source.
If Amazon Prime is still unresponsive, you can try the next method.
4. Factory Reset LG TV
We recommend you do not try this method in the first place. If all the fixes fail, you shall use this as your final fix. If you factory reset your LG TV, you will lose all the data, like downloaded content and channels. Nevertheless, resetting will help to clear out bugs in the TV software.
1: Go to the Settings of your TV.
2: Select All Settings and click General from the left panel.
3: Scroll down and choose Reset to the Initial Settings to begin the process.
Performing a factory reset will erase all your data and cache files related to it.
Contact LG Customer Support
If all the measures fail to solve your problem, you can call the support team of LG and Amazon to get a certified solution to fix the issue.
Frequently Asked Questions
Press the Home button on the remote. Highlight the Amazon Prime Video app and press and hold it for 3 seconds. Click the X icon above the app to uninstall.
If you can’t find the Amazon Prime application on your LG TV then ensure that your LG Smart TV runs on webOS 2.0 or newer versions.
Depending on the country that you live in, you can only access certain content based on your region.